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| FAQ - Frequently Asked Questions |
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I am interested in a wholesale offer
Please contact us via email or phone. If you choose to contact us by email, please provide your company"s full registration details, including the VAT number, as well as information about the nature of your business (industry) and the product categories you are interested in.
I cannot complete the registration
The most common reason is leaving a required field empty?please make sure that nothing has been omitted.
I cannot log in
Please try the option: "Forgot your password? Click here." This option is visible in the login section. If you still cannot log in, please contact us.
I placed an order but did not receive a confirmation?what should I do?
Once you place an order, the store system automatically sends an order confirmation email to the address provided during registration. Usually, this email arrives within a few minutes after completing the order process. The email contains the order number, order details, recipient information, and shipping address. If you have not received such an email, please check your spam folder thoroughly. If this does not help, contact us via email or phone. Sometimes, an order may not go through the system properly or may be delayed. However, the most common reason for not receiving an order confirmation is an incorrect email address entered during the checkout process.
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